Reset support
Help that feels human.
Ask a question, report a problem or share an idea. Start with the quick answers, or write to us and we will reply by email.
Contact Reset
Send us a message.
Write to us about a problem, billing, privacy or an idea. We read every message and reply by email.
Prefer to write directly? Email support@meetreset.co.uk
Common questions
Quick answers.
Practical help with plans, accounts, privacy and app features.
What should I include when reporting a problem?
Your device model, iOS or iPadOS version, Reset version, what you expected and what happened instead. Please leave out private notes and full session content.
How much does Reset cost?
Reset is free to download, with a free plan that has daily limits and ads. Pro is £9.99 a month and Ultimate is £24.99 a month. Paid plans renew monthly until you cancel. Compare plans
How do I cancel a subscription?
On iPhone or iPad, open Settings, tap your name, then Subscriptions, then Reset. Deleting the app does not cancel a subscription. After you cancel, you keep paid features until the end of the period you have paid for.
How do I get a refund?
Apple handles all App Store payments, so refunds are requested from Apple at reportaproblem.apple.com (opens in a new tab). Your statutory rights are not affected.
I paid, but my plan is not showing.
Open the plans screen in Reset and tap Restore purchases. If that does not help, send us a message with your Apple receipt.
Which devices does Reset work on?
iPhone and iPad with iOS 26 or later. An Android version is in development.
Who can use Reset?
Anyone aged 16 or over. You do not need an ADHD diagnosis.
Can I edit tasks created by Offload?
Yes. Check and edit every suggestion before adding it. Nothing is added to your list until you approve it, and Reset never adds tasks without you.
What is saved after a focus session?
At the end of a session, Reset shows a short summary. You can save the session on your device or finish without saving. If you captured notes, the AI review is also kept on our servers so Insights can work, even if you do not save the session on your device. You can delete it in Settings, under Your data. See the Privacy Notice.
Does Reset listen all the time?
No. The microphone is only on when you use a voice feature. You can hold the orb to speak, or, on Pro and Ultimate, turn on hands-free listening during a focus session. Hands-free listening keeps going if you switch to another app, until you pause it or end the session. Reset shows when it is listening, and iOS shows the microphone indicator.
What happens to my voice?
Speech is turned into text on your device. Reset does not record or upload audio. If you use an AI feature, only the text needed for that request is sent. See the Privacy Notice for the full detail.
What does Reset’s AI do?
It can turn an Offload into tasks, break a larger job into steps with AI plan, suggest priorities with Auto-sort, summarise a session and, on Ultimate, reply briefly when you are stuck. You check the result and keep the final say.
What happens if I say something worrying?
If something you say or type suggests you might be at risk, Reset pauses its usual suggestions and shows support services. A short piece of the text may be checked by our AI provider first. Reset never contacts anyone for you. If you need help now, see Urgent help.
How do I export or delete my data?
In Reset, open Settings and go to Your data. You can export your data, delete the data on this phone, delete backend session data or delete your account.
How can I ask about my data?
Choose “Privacy or my data” in the form, or email support@meetreset.co.uk. We reply to privacy requests within one month. The Privacy Notice explains everything in plain English.
Is Reset a medical or crisis service?
No. Reset is a focus and task app. It does not replace medical care, therapy or emergency support.
Urgent help
Need urgent help? You are not alone.
Reset is a focus and task app, not an emergency or crisis service. Choose where you are to see services that can help right now.
Outside these places, call your local emergency number.
Support in England
Checked October 2026 with: NHS (opens in a new tab) Samaritans (opens in a new tab) Shout (opens in a new tab) Childline (opens in a new tab)
Support in Scotland
Checked October 2026 with: NHS 24 (opens in a new tab) Breathing Space (opens in a new tab) Samaritans (opens in a new tab) Shout (opens in a new tab) Childline (opens in a new tab)
Support in Wales
Checked October 2026 with: GOV.WALES (opens in a new tab) CALL (opens in a new tab) Samaritans (opens in a new tab) Shout (opens in a new tab) Childline (opens in a new tab)
Support in Northern Ireland
For an urgent appointment, contact your GP or the GP out-of-hours service.
Checked October 2026 with: nidirect (opens in a new tab) Lifeline (opens in a new tab) Samaritans (opens in a new tab) Shout (opens in a new tab) Childline (opens in a new tab)
Support in the Republic of Ireland
For an urgent appointment, contact your GP or the GP out-of-hours service.
Checked October 2026 with: HSE (opens in a new tab) Samaritans Ireland (opens in a new tab) Text About It (opens in a new tab) Pieta (opens in a new tab)
Support in the United States
Checked October 2026 with: 988 Lifeline (opens in a new tab) Crisis Text Line (opens in a new tab)