Reset

Reset Support

Help that feelshuman.

Ask a question, report a problem or find the right urgent support. You do not have to work out the route first.

Contact Reset

Contact Reset

Tell us whathappened.

Send a message to the Reset team. We will reply to the email address you provide.

01 Choose what your message is about. 02 Tell us what happened in your own words. 03 We will reply as soon as we can.

All fields are required. When you continue, your email app will open with your message ready for you to review and send.

Nothing leaves this page until you continue to your email app. Your email provider will send the finished message to Reset. We normally keep support messages for two years. Please do not include personal notes or full focus-session content. Read our Privacy Notice.

Urgent help in the UK

Need urgent help?You are not alone.

Reset is a planning and focus tool, not an emergency or crisis service. These services are available now.

!If a life is at risk or someone cannot stay safeCall 999 or go to A&E now +Urgent mental health supportCall NHS 111 and choose the mental health option ♡Samaritans, free day or nightCall 116 123 •••Shout, free and confidential, 24 hours a dayText SHOUT to 85258
Verified routes: NHS Samaritans Shout

Common questions

Quick answers.

Practical help with accounts, subscriptions, privacy and app features.

What should I include when reporting a problem?

Your device model, operating-system version, Reset version, what you expected and what happened instead. Please leave out private notes and full session content.

How do I manage or cancel a subscription?

Use the store account that you used to subscribe. Removing the app does not cancel a subscription.

Can I edit tasks created by Offload?

Yes. Review and edit every suggestion before adding it. Nothing enters your plan until you approve it.

What is saved after a focus session?

Reset shows you what can be saved before you finish. You can save the session, change the details or finish without saving it.

Does Reset listen all the time?

No. The microphone is off unless you choose a voice feature. You can tap to speak, or turn on hands-free listening during a focus session on plans that include it. Reset shows when the microphone is active, and you can stop it at any time.

What does Reset's AI do?

It can turn an Offload into tasks, break a larger job into steps, suggest an order and help summarise a session. You review the result and keep the final say.

What happens to my voice?

Speech is transcribed on your device. Reset does not save a recording. If you choose an AI feature, only the text needed for that request is sent. See Privacy for the full detail.

How can I ask about my data?

Choose Privacy or my data in the form above. Read the plain-English overview on our Privacy page.

Is Reset a medical or crisis service?

No. Reset is a planning and focus tool. It does not replace medical care, therapy or emergency support.